Question 1

How do I book a property on Houseiana?

Accepted Answer

Browse properties using our search or explore pages. Select your dates and number of guests, then click "Reserve" to start the booking process. You can pay securely through our platform.

Question 2

Can I cancel my booking?

Accepted Answer

Yes, you can cancel your booking from the Trips section of your account. Refund eligibility depends on the host's cancellation policy and how far in advance you cancel. Check the cancellation policy before booking.

Question 3

How do I become a host on Houseiana?

Accepted Answer

Click "List your home" and follow the steps to create your listing. Add photos, descriptions, house rules, pricing, and availability. Once published, guests can start booking your property.

Question 4

What payment methods are accepted?

Accepted Answer

We accept credit/debit cards, PayPal, and local payment methods depending on your region. All payments are processed securely through our platform.

Question 5

When will I receive my payout as a host?

Accepted Answer

Payouts are typically released 24 hours after your guest's scheduled check-in time. Bank transfers usually take 3-5 business days to arrive.

Question 6

What if there's a problem during my stay?

Accepted Answer

Contact your host first through the Houseiana app. If they can't resolve the issue, contact our support team within 72 hours. Take photos of any problems as documentation.

Question 7

Is my personal information safe?

Accepted Answer

Yes, we take data security seriously. We use encryption and industry-standard security measures to protect your personal information. Read our Privacy Policy for full details.

Question 8

Can I message my host before booking?

Accepted Answer

Yes, you can message hosts directly through the Houseiana platform before making a booking. This is a great way to ask questions about the property or local area.

Question 9

What are the service fees?

Accepted Answer

Houseiana charges a service fee that is shown at checkout before you confirm your booking. Host fees are typically 3% and are deducted from the payout. There are no hidden charges.

Question 10

How do I contact Houseiana support?

Accepted Answer

You can reach our support team via email at support@houseiana.com, through WhatsApp, or by visiting our Contact page. We offer 24/7 support.

Frequently Asked Questions