Privacy Policy

Houseiana is a platform that connects guests, hosts, property owners, managers, and related users in relation to short-term and temporary accommodation and related services.

For the purposes of applicable data protection laws, the data controller is: Houseiana | Website: https://houseiana.com

We may collect the following categories of personal data:

A. Information you provide directly

• full name;
• email address;
• phone number;
• password or authentication credentials;
• date of birth, if required;
• billing information;
• payment-related details;
• government identification, verification documents, or selfies where required;
• property details and listing information;
• booking details;
• communications with Houseiana or other users;
• reviews, ratings, photos, and other submitted content.

B. Information collected automatically

• IP address;
• device information;
• browser type;
• operating system;
• referral URLs;
• app and usage data;
• cookies and similar tracking technologies;
• approximate location data;
• log data and activity records.

C. Information from third parties

• payment processors;
• identity verification providers;
• analytics providers;
• advertising partners;
• social login providers;
• fraud prevention and security vendors;
• public databases or legal compliance databases;
• other users, where they provide information related to a booking or listing.

We may use personal data to:

• create and manage user accounts;
• process bookings, payments, payouts, cancellations, and refunds;
• verify identity and eligibility;
• publish and manage listings;
• communicate with users;
• facilitate communication between users;
• send transactional messages and important service notices;
• prevent fraud, abuse, security incidents, and unauthorized activity;
• investigate disputes, complaints, and policy violations;
• comply with legal and regulatory obligations;
• improve the Platform, features, operations, and user experience;
• conduct analytics and reporting;
• personalize content, search results, recommendations, and user experience;
• send marketing communications, where permitted by law.

Where required by applicable law, we process personal data on one or more of the following legal bases: performance of a contract, compliance with legal obligations, legitimate interests, including platform safety, fraud prevention, service improvement, and business operations, and user consent, where required.

We may share personal data with:

• hosts, guests, property managers, and other users as needed to complete bookings or provide services;
• payment processors and payout providers;
• identity verification, fraud prevention, and security providers;
• technology, hosting, analytics, communications, and customer support vendors;
• legal, tax, accounting, audit, and professional advisors;
• regulators, courts, law enforcement, government authorities, or other parties where required by law or to protect rights and safety;
• acquirers, affiliates, or successors in connection with a merger, investment, financing, restructuring, or sale of business assets.

We do not sell personal data in the ordinary meaning of direct sale for money. However, depending on local law, some ad-tech or analytics practices may be treated as "sharing" or similar regulated activity.

Certain information is shared between users to enable bookings and trust on the Platform. For example:

• guests may see listing details, host names or business information, house rules, and cancellation policies;
• hosts may see guest details needed to evaluate or manage a booking;
• reviews, ratings, and profile content may be visible on the Platform.

We may use cookies, pixels, SDKs, tags, and similar technologies to keep you signed in, remember preferences, analyze usage, measure performance, prevent fraud, and measure advertising and marketing effectiveness.

You may control cookies through your browser settings, but disabling cookies may affect Platform functionality.

We may send you promotional emails, notifications, or messages where allowed by law. You can opt out of marketing communications at any time by using the unsubscribe link or contacting us. Even if you opt out of marketing, we may still send transactional or service-related messages.

We retain personal data for as long as reasonably necessary to provide the Platform and services, enforce agreements, comply with legal obligations, resolve disputes, perform audits, enforce agreements, and protect against fraud and abuse. Retention periods may vary depending on the type of data and purpose.

Your personal data may be transferred to, processed in, or stored in countries other than your own. We take reasonable steps to protect data across borders. Where required by law, we will use reasonable measures to protect transferred data through contractual safeguards, technical measures, or other appropriate mechanisms.

We use reasonable technical, administrative, and organizational measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location and applicable law, you may have rights such as:

• the right to access your personal data;
• the right to correct inaccurate data;
• the right to delete certain data;
• the right to object to certain processing;
• the right to restrict certain processing;
• the right to withdraw consent where processing is based on consent;
• the right to data portability;
• the right to lodge a complaint with a supervisory authority.

We may need to verify your identity before processing your request.

The Platform is not intended for persons under the age of 18. We do not knowingly collect personal data from children without lawful basis and required authorization. If you believe a child has provided personal data to us, contact us so we can take appropriate action.

The Platform may contain links to third-party websites or services. Houseiana is not responsible for the privacy, content, or practices of third parties. Your interactions with third-party services are governed by their own terms and privacy policies.

When necessary for safety, legal compliance, fraud prevention, or trust and verification, we may collect identity documentation or related verification information. Such information will be handled with enhanced care and used only for legitimate verification, compliance, risk management, or related purposes.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date and, where required, provide additional notice. Your continued use of the Platform after the effective date of the updated Privacy Policy means you acknowledge the revised Policy.